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What is your return policy?
Due to the personalized nature of this item,all sales are final.We will confirm details with you before shipping.No returns/exchanges after dispatch.
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Can I cancel my order?
You can cancel before we start your order, once we confirm with you and the artist starts crafting, you can't cancel the order.
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My package is marked as delivered but I did not receive it
Yeah so, sometimes the delivery services will mark a package as delivered before it's actually delivered. We really don't know why they do this. So, we recommend waiting 1-2 more days. If it really doesn't come, please reach out to us at [email protected]. We'll take care of ya. We usually will have to file claims with the delivery service and all that jazz.
Shipping Questions
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How do I get free shipping?
All the shippings are FREE!!
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How long does it take to ship my order?
For the custom products, we'll keep you informed during the whole process, once it's done it will be shipped out in 48 hours. For the ready to ship products, Once we receive your order it usually takes less than 24 hours to get it ready to ship out.